Privacy Policy

 This policy applies to Revive Physical Therapy and the website www.revivepts.com

Your privacy is important to us. This policy explains what personal information we collect, how we use it, and your rights regarding that information. We are committed to protecting your health information in compliance with HIPAA and applicable privacy laws.

When you contact us, book an appointment, or fill out forms on our website, we may collect:

• Full name, date of birth, and contact information (phone, email, address)
• Insurance information and billing details
• Medical history, symptoms, and health-related information relevant to your care
• Emergency contact information
• Messages or inquiries you send through our contact form

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, pages visited, and time spent on our site. This data is used solely to improve website performance and user experience.

We use the information we collect for the following purposes:

• To schedule and manage your appointments
• To provide physical therapy treatment and coordinate your care
• To process insurance claims and billing
• To send appointment reminders and follow-up communications
• To respond to your inquiries and provide customer support
• To comply with legal and regulatory obligations
• To improve our website and services

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

As a healthcare provider, Revive Physical Therapy is subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled with the highest level of confidentiality in accordance with HIPAA regulations.

You will receive a separate Notice of Privacy Practices (NPP) at your first appointment, which describes in detail how your medical information may be used and disclosed and how you can access this information.

Your health information will only be shared with other providers involved in your care, your insurance company for billing purposes, or as required by law — never without your knowledge or consent except as permitted by HIPAA.

We may share your information only in the following circumstances:

• Care coordination: With referring physicians, specialists, or other healthcare providers involved in your treatment, with your consent.
• Insurance & billing: With your insurance company or billing service providers to process claims and payments.
• Legal requirements: When required by law, court order, or government authority.
• Business operations: With trusted service providers (e.g., scheduling software, electronic health record systems) who are contractually obligated to protect your data.

We do not sell, rent, or share your information with advertisers or marketing companies.

Our website may use cookies — small text files stored on your device — to improve your browsing experience. We use cookies to remember your preferences and understand how visitors use our site.

You can disable cookies in your browser settings at any time. Note that disabling cookies may affect some features of the website. We do not use cookies to collect personally identifiable health information.

We may use basic analytics tools (such as Google Analytics) to understand website traffic and usage patterns. This data is aggregated and anonymized and does not identify individual users.

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, encrypted communications where applicable, and restricted access to patient records.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your information, we will notify you in accordance with applicable law.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Restriction: Request that we limit how we use your information.
• Portability: Request that your data be transferred to another provider in a standard format.

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to your request within 30 days.

We provide physical therapy services to patients of all ages, including minors. When a patient is under 18 years of age, a parent or legal guardian must consent to treatment and the collection and use of the minor's health information. We do not knowingly collect personal information from children through our website without parental consent.

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

• Clinic Name: Revive Physical Therapy
• Address: 5675 Stone RD, Suite 200, Centerville, VA 20120
• Phone: (703) 796-1300
• Email: contact@revivepts.com
• Website: www.revivepts.com

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.